Gracify Terms and Conditions

Security

Your trust matters to us. We want every interaction with Gracify to feel safe and supported, so we use strong and reliable security measures to protect your information.

All payments on our site are processed through Stripe. Stripe uses industry leading protection, including encryption with AES 256 and secure, isolated servers that handle payment data separately from other systems. Stripe is certified to the highest global standards and holds relevant regulatory licences in Australia.

This means that when you make a purchase or complete a transaction with us, your details are handled through systems designed with safety, privacy, and care at their core.

Privacy

Gracify is committed to protecting your privacy. When you choose to share information with us, we handle it with respect and responsibility.

We collect only the information needed for the activity you choose to engage in. This can vary from a store purchase to a competition entry to a general enquiry. If any activity requires additional details beyond the usual, we will provide the relevant terms and conditions for that activity at the time.

What we may collect

Depending on your interaction with us, we may collect:

Name
Contact details, including email
Delivery location
Preferences or interests
Information needed for a specific promotion, form, or order
Any other information you choose to provide

How we use this information

We use your information to:

Deliver the service or experience you requested
Maintain accurate internal records
Improve our products, services, and website
Send occasional updates or offers that may be helpful, if you choose to receive them
Personalise parts of your online experience

We take steps to keep your information safe through suitable digital safeguards and responsible data handling practices.

How we communicate

From time to time, we may contact you by email, SMS, or phone for service updates, promotions, or research based on the permissions you have provided.

Your information is never sold or leased to third parties. We only share information when required by law or when specifically permitted by you.

If you need to correct or update your information, you can contact us at the account email provided for your experience with us.

SMS Terms and Conditions

By signing up to receive SMS from Gracify, you agree to receive text messages that may include promotions, product updates, service reminders, and helpful notifications. Consent is optional and not required for any purchase. Standard message and data charges may apply. You can opt out at any time by replying STOP.

Cookies

Our website uses simple cookies to help improve your browsing experience. Cookies allow us to understand which pages are useful and which are not, so we can offer a smoother and more personalised experience.

Cookies do not give us access to your computer or any information beyond what you intentionally choose to share.

You can choose to accept or decline cookies through your browser settings. Declining cookies may limit some features of the website.

Links to Other Websites

Our site may include links to other websites that we believe you may find helpful. Once you leave our site through these links, we are not responsible for the privacy practices or content of external sites. We encourage you to review their privacy policies.

Controlling Your Information

You can manage your information and communication preferences at any time.

This includes:

Opting in or out of marketing communications
Requesting updates or corrections to your details
Asking for clarification about how your data is used

Contact the account email listed on your Gracify experience page to request changes or assistance.

Refunds, Returns, Shipping

A short summary is provided here for convenience.

For complete details, see our full Refunds and Returns page and our Shipping and Delivery page.

We aim to resolve issues with fairness, clarity, and a commitment to grace.
Refunds or replacements may be available depending on the situation.
Shipping and delivery conditions vary according to product, location, and service provider.
Links to the full policies are available wherever a purchase is made.